Thank you for choosing OUR OUR.
We have been informed that the reservation management system “TEMAIRAZU” (provided by Temairazu, Inc.), which our hotel uses to manage bookings, was subject to unauthorized access by a third party. As a result, the possibility that some guest reservation information was viewed or obtained by a third party cannot be ruled out, according to the provider.
Since around September 21, 2026, suspicious messages (phishing) related to accommodation reservations have been sent to guests via messaging apps such as WhatsApp, email, or SMS. These messages request confirmation of your reservation, re-entry of credit card information, or urgent payment, and direct you to fraudulent websites.
Examples of the suspicious messages
Below are actual examples of suspicious messages (phishing) sent to our guests. Personal information and URLs have been masked. Even if you receive such a message, never open the links (e.g. “Confirm reservation”).
Response by Temairazu, Inc. (based on their report)
- Immediately after detecting the unauthorized access, blocked access and took measures to prevent further damage
- Identified the cause and completed countermeasures; strengthened access control and monitoring to prevent recurrence, with ongoing monitoring
- Temporarily suspended functions have been resumed after countermeasures; TEMAIRAZU is now operating normally
- Reported to the Personal Information Protection Commission, notified/consulted the police, and engaged an external security specialist (details of the method and countermeasures are withheld for security reasons)
What we ask you to do
- Do not open any URL or link in the message
- Do not enter credit card or personal information
- Do not reply to suspicious messages
- Do not make payments or transfers as instructed
- To confirm your reservation, please contact the official window (below)
If you have already entered information or made a payment
- If you entered credit card information, please contact your card company immediately
- If you entered a password, please change the password for that service
Inquiries / Consultation regarding this matter
This matter is being handled by Temairazu, Inc. Please direct your inquiries to the window below.
- Temairazu, Inc. — Emergency Help Desk
- Email: helpdesk@temairazu.com
* If you entered credit card information, please also contact your card company.
We sincerely apologize for the concern and inconvenience this may cause. We will continue to do our utmost to ensure you can use our services with peace of mind.